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Customer Information

Customer Information

Customer Information

Important Customer Information.

 

General info for Kova Promotional Products Webstore.

 

 

 

 

 

1.            Delivery Times

2.            Artwork

3.            General Information

4.            How to Order

5.            Postage & Packing

6.            Delivery Costs & Weights

7.            Using Company Credit Cards

8.            Returns

10.          Opening Hours

11.          Search terms used on this website

12.          Kova Made Tabard Sizes

13.          Reviews

14.         Security SSL

 

 

Delivery Times

 

Plain stock (Allow up to 3/7 days for delivery)

Personalised and Pre- printed Stock (Allow between 3 - 28 days from receipt of artwork)

(If you do not wish to order online you can email your request, and we will contact you by email. Payment can be made by cheque or BACS.)

All orders must be paid for prior to being despatched.

Personalised orders must be paid for before we print the products, these items cannot be returned unless there is a manufacturing fault with the product.

 

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Artwork

 

If you require products Urgently, please contact us immediately and we will endeavour to fulfil your requirement.

Art work can be emailed or sent on a CD:  Vector graphic artwork only

Artwork Formats: Illustrator /EPS/PDF/ (Jpeg and PNG Minimum 300dpi to size) Sending the wrong artwork may result in delays or Additional artwork conversion costs.

 

A visual of the artwork will be sent back to you for approval before work commences.

IF FOR ANY REASON THERE IS A DELAY WE WILL INFORM YOU ASAP.

A visual of the artwork will be sent back to you for approval before work commences.

Although we aim to get your order to you as quickly as possible, we do not have control over delivery once it leaves our premises.

For small lightweight orders we use the Post Office Special delivery which will require a signature, for large orders we use Business post, but may on occasion use alternative carriers.

IF FOR ANY REASON THERE IS A DELAY WE WILL INFORM YOU ASAP.

 

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General Information

 

•             All our prices exclude imprint set-up charges unless specified.

•             Some Children's items (Tabards & Safety Vests) are VAT Exempt. Vat will be charged on delivery and personalisation if extra to the item.

•             All our prices are excluding VAT.  VAT charged at current rates.

•             Supplied Artwork may be changed to fit the print space. Any size changes will be free of charge.

•             Alteration of artwork may incur additional costs.

•             Any product colours shown on this website are representative of the actual colour and may differ from the actual product colour.

•             Samples will be charged by credit card and refunded if goods returned in good condition at the buyer’s cost.

•             Samples available for Business Trade Customers Only

•             Carriage/ delivery fees will be added whilst placing an order and are based on weight.

•             All charges are shown on your acknowledgement.

•             Prices correct at time of press, prices subject to change without notice, prices exclude VAT.

•             The products colours shown in the shop may vary from actual product colours.

•             Please be aware that during the manufacturing process there may be a colour variation between different batches of products.

•             Logos shown on this website are for display purposes only and do not necessarily indicate that Kova Manufacturing Ltd (Kova-promotional-products) have supplied the item to the owners of the logo of that the company has endorsed the product concerned.

•             After placing an order with us we will send an email after 9 days asking for any feedback you may have that may help us improve or products or services. You do not have to reply to this email but it would be much appreciated.

 

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How to order

 

Orders may be placed online by adding your items of choice to your shopping basket. Once you are pleased with your choices, select the checkout option. This will take you to our secure server where you may pay by PayPal, Visa, MasterCard, Amex, Discover, ECheck

 

Your order represents an offer to us to purchase a product which is accepted

by us when we send e-mail confirmation to you that we've accepted your order

or dispatched the product to you.

Plain items can only be returned & accepted with written consent

from Kova Manufacturing Ltd within 3 working days of delivery

(starting the day after you receive the goods)

return shipping will be at the customer’s cost.

Only the product costs will be refunded.

Personalised Products can only be returned if there is a manufacturing fault

Customised product orders cannot be cancelled once an order has been accepted

Your Standard Statuary rights apply.

 

Ordering by Mail

 

Orders may be placed by mail by adding your items of choice to your shopping basket. Once you are pleased with your choices, select the checkout option. At this stage, select the 'pay by cheque' option and print off the order. Send the paper copy of your order along with a cheque to the value of the order (including applicable postage and packaging charges) made out to:

Kova Manufacturing Ltd.

Unit 313, Jubilee Trade Centre

130 Pershore Street

Birmingham

B5 6ND

UK.

 

Once we have received your order and the cheque has cleared, we will process the order within the usual time frame

 

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Delivery Postage Costs & Weights

 

Plain or Pre-printed items usually despatched within 3 - 7 days of order.

Allow up to 28 days for some custom personalised printed items.

Delivery & packing cost are dependent on the weight and size of the products ordered.

 

Delivery methods & Costs - (Shipping Overseas*)

Prices shown on this website are for UK Mainland only. Excludes Northern Ireland, Highlands, Islands & Channel Islands

*Please ensure all your delivery details are correct, as we cannot be responsible for failed delivery to incorrect addresses.

All deliveries are despatched by:

  • Royal Mail, Royal Mail Signed for or Carrier Signed for.
  • Post office Special Delivery (requires a signature) Next Day. Please Call before making payment.
  • Please ensure there is somebody to sign for your order.

As many of our products are made to order or personalised they may not be available for *next day delivery.

*Next Day Delivery does not include Saturday & Sunday

*Saturday Delivery is available on some orders subject to a request being made by email prior to your order being placed. Additional charges will apply.

 

 

To see the standard delivery cost you will need to enter items into the basket then click view basket for total delivery charges.

Please note delivery is to UK Mainland only.

Plain Products can only be returned by written consent and approval

Customised product orders cannot be cancelled once an order has been accepted.

These Terms and Conditions do not affect any of your statutory rights.

 

Postage & Packing

 

Postage & packing is based upon product(s) weight in the basket

Carriage/ delivery fees will be added whilst placing an order and are based on weight.

No delivery charges will be applied if goods are collected (By arrangement only)

When ordering select Items to be collected from the menu dropdown box.

 

*We can ship overseas - please contact us by email for products costs and shipping costs.

 

 

Please note these are approximate and subject to change without notice.

< = Less than

Examples:  1 Armband @ £1.95 | 1 Nylon Tabard Delivery @ £4.95 | 10 Nylon Tabards @ £8.50

Enter the products required and click add to basket and the delivery cost will be shown ex Vat.

< 50g    £1.95

< 70g    £2.75

< 101g £2.95

< 120g £3.50

< 150g £3.95

< 250g £4.75

< 280g £4.95

< 350g £5.20

<485g   £5.55

<1200g £7.95

<10kg   £8.50

Over 20kg £12.95 + 35p per kg extra (These are approximate and may change depending weight & size of the delivery packaging.)

Please call before placing an order.  Tel: 0121 6666422

 

Delivery charges are for the UK Mainland only. Excludes Northern Ireland, Highlands, Islands & Channel Islands

Additional charges may apply to Northern Ireland, Highlands, Islands & Channel Islands, we will let you know before the order is excepted.

You will then have the option to continue or cancel.

 

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Returns

 

To return goods that are not suitable and unused, please email before returning the goods within 14 days, a full refund of the price paid will be made once we have received the goods, please allow up to

28 days for monies to be repaid.

In the event of a cancellation the delivery cost charged when the order was placed will be refunded.

This however, does not apply to any express delivery cost that may have been expressly chosen.

Only the amount for the standard delivery cost shown in the shop will be refunded.

 

Personalised goods cannot be returned unless faulty. Please contact us by email prior to returning the item(s)

 

Returning goods, postage and packaging is at your own cost. We recommend tracked and insured for delivery.

 

Returned goods are your responsibility until we have received the goods and notified you by email.

 

Useful Information about returns can be found on the government webpage.

 

 

Using Company Credit Cards

 

Please confirm your entries.

You can correct these on their respective pages by clicking the order steps listed above.

•             If you add comments to the "Order and delivery comments" box remember to click "Update"

•             When ordering you are not required to login

•             You do not require a (PayPal login code) if you are not paying with PayPal

•             IMPORTANT NOTICE

•             (If Using a COMPANY Credit Card, the billing address must match the Name and Address that the card is registered to.)

 

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Adults and Children's Tabard Sizes

 

Tabards Sizes Adults

  1. Sm   41cm x 56cm (16in x 22in)
  2. M    41cm x 61cm (16in x 24in)
  3. L    41cm x 66cm (16in x 26in)
  4. XL   41cm x 71cm (16in x 28in)
  5. 2XL  41cm x 76cm (18in x 30in)


Child's Polycotton Bell Shape Tabards

  1. Sm   30cm x 43cm (12in x 17in)
  2. M    33cm x 51cm (13in x 20in)
  3. L    33cm x 56cm (13in x 22in)
  4. XL   33cm x 61cm (13in x 24in)

Child's Nylon Tabards

  1. M    33cm x 51cm (13in x 20in)
  2. L    33cm x 56cm (13in x 22in)
  3. XL   33cm x 61cm (13in x 24in)

 

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Opening Hours

 

Mon      08:00 -   16:25

Tue       08:00 -   16:25

Wed      08:00 -   16:25

Thu       08:00 -   16:25

Fri         08:00 -   15:45

Sat       Closed

Sun      Closed

 

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Search terms used on this website.

 

I have listed a few of the words that are most often used on this website that may be spelt in a different way to the terms used here, resulting in a page or product not being found, we all do it, hit the wrong key or use the American spelling etc.

We use Tabard, but you may use Tabbard, Personalised, Personalized, color,  especially if you are in a hurry. Another to check is satin sashes or satin shashes a perennial tongue twister, refectory instead of reflector, adjustable or adjustabel. I put these word here so that if you did misspell your search team you would have a better chance of still finding the product you required.

 

 

Security SSL

 

All sensitive data entry on this website is handled by an Encrypted SSL.

The Padlock and Green Bar will show (British Telecommunications PLC GB) https://www.btowstore......

SSL is a technology used to encrypt communications between the user and the web server.

This does not guarantee your computer from hackers, malware or other forms of access so you should still take precautions to protect your own computer with security software and strong passwords.

SSL (Secure Socket Layer)

 

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